Privacy Policy

Effective Date: 1 August 2025
Organisation: Riverland Wine

1. Introduction

Riverland Wine (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, disclose, and protect your personal information when you interact with us online or offline.

2. What Information We Collect

We may collect the following types of personal information:

  • Name, address, phone number, and email address.
  • Business or organisation details (if applicable).
  • Payment or billing information (if applicable).
  • Membership, event registration, and competition entry details.
  • Information you provide via surveys, feedback forms, or correspondence.
  • Website usage data (including IP address, browser type, and cookies).

We do not intentionally collect information from persons under the age of 18 unless required for a lawful reason and with parental/guardian consent.

3. How We Collect Your Information

We may collect personal information when you:

  • Join as a member of Riverland Wine.
  • Register for an event, competition, or mailing list.
  • Purchase tickets or products from us.
  • Contact us by phone, email, or through our website.
  • Visit our website (via cookies and analytics tools).

4. Why We Collect Your Information

We collect, hold, use, and disclose personal information to:

  • Provide membership services and benefits.
  • Manage events, competitions, and promotions.
  • Communicate news, updates, and relevant industry information.
  • Process payments and issue receipts.
  • Improve our website, services, and member experience.
  • Comply with legal obligations.

5. Disclosure of Your Information

We may disclose your personal information to:

  • Our staff, contractors, and service providers who assist in our operations.
  • Event partners, sponsors, and industry bodies (only where necessary and with your consent where required).
  • Government agencies or regulators where required by law.

We will not sell your personal information to third parties.

6. Overseas Disclosure

Some third-party service providers (such as email marketing platforms or cloud storage services) may store information outside Australia. Where this occurs, we will take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

7. Website Tracking and Cookies

Our website uses cookies and analytics tools to improve user experience and measure website performance. You can disable cookies in your browser settings, though this may affect website functionality.

8. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

9. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. Requests can be made using the contact details below.

10. Complaints

If you believe we have breached your privacy, you may lodge a complaint by contacting us.

We will respond to your complaint promptly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

  • Riverland Wine
  • Email: eo@riverlandwine.com.au
  • Phone: 0402 543 163
  • Postal Address: 1801 Bookpurnong Road, Loxton SA 5333